Redefine the Guest Welcome with Seamless Check-in & Check-out
Move beyond the front desk. Deliver a flawless, automated arrival and departure experience powered by the full capabilities of Salesforce. Reduce manual work for your staff and offer guests the modern, frictionless journey they expect—all from a single, unified platform.
The Challenge: Disconnected Arrivals and Departures
Traditional check-in processes create friction. Long queues, manual data entry, and fragmented systems lead to operational bottlenecks and a poor first impression. For properties managing multiple guests, this inefficiency means lost time, potential for errors, and a service experience that feels outdated. Your team is tied to the desk, and your guest data remains siloed, preventing a truly personalized welcome.
The Solution: A Truly Unified Arrival Experience, Powered by Salesforce
Our Check-in / Check-out Management isn't just a feature; it's a native component of your Salesforce ecosystem. This foundational difference allows you to orchestrate a truly automated and data-driven guest journey from pre-arrival to post-departure.
Empower Guests with Contactless Self-Service
Allow guests to check in, verify their identity, and process payments securely from their own devices, anywhere in the world.
Automate Staff Workflow in Real-Time
As a guest checks out remotely, housekeeping is instantly notified, maintenance can be scheduled, and room inventory is updated across all channels—all through automated Salesforce workflows.
Unify Every Data Point
Because our PMS is on Salesforce, every check-in detail, guest preference, and payment transaction instantly updates the master guest profile. No syncing, no delays, no data silos.
How It Works
Our Check-in / Check-out Management leverages the full power of the Salesforce platform to deliver a seamless, three-step process that competitors simply cannot match.
Automated Pre-Arrival Communication
Customizable emails and SMS messages are automatically triggered from within Salesforce, prompting guests to complete their check-in online via a secure, branded portal.
Secure and Seamless Guest Verification
Guests can complete registration forms, upload identification, and settle payments through our secure gateway. This information is written directly into your Salesforce org, ensuring enterprise-grade security and compliance.
Effortless Check-out and Operational Sync
On departure day, guests receive a link to review their folio and check out with a single click. This action instantly triggers updates across your operational dashboards, from housekeeping to accounting, ensuring your entire team is in perfect alignment.
Key Capabilities That Set You Apart
- Contactless & Mobile-First Journey: Give guests the modern convenience of managing their arrival and departure entirely from their personal device. Reduce front desk traffic and elevate the guest experience.
- Group Check-in Coordination: Effortlessly manage arrivals for groups and events. Send out a single link for multiple guests to check in, with each profile and status updating in real-time on a unified dashboard.
- Real-Time Housekeeping & Staff Notifications: Eliminate communication delays. The moment a guest checks out, housekeeping staff are notified via their PMS Mobile App, accelerating room turnover and improving efficiency.
- Complete Customization: Leverage the power of the Salesforce platform to customize the entire workflow. Add custom fields, create unique follow-up tasks, and design processes that perfectly match your brand's operational philosophy.
- Integrated Digital Signatures & Payments: Securely capture e-signatures for registration cards and process pre-authorizations or final payments, with all data and documents stored centrally against the guest record in Salesforce.
The Booking Ninjas Advantage: It’s All on Salesforce
Any PMS can offer a check-in feature. Only Booking Ninjas offers a check-in process that is inherently part of your CRM.
A True 360-Degree Guest View
Every interaction during check-in enriches the guest profile in real-time. Use this data to personalize their stay, anticipate their needs, and build loyalty—all from one platform.
Unmatched Automation
Our competitors rely on brittle, third-party connections to automate tasks. We use Salesforce Flow, the world’s leading automation engine, to connect your front desk, housekeeping, and finance departments seamlessly.
Future-Proof Scalability
Whether you're managing a 20-room boutique hotel or a 200-unit vacation rental portfolio, our system scales with you on Salesforce's trusted infrastructure. Your check-in process will work as flawlessly on day one as it does in year ten.
Take the First Step Towards a Frictionless Guest Experience
Stop managing arrivals and start engineering welcomes. See how our Salesforce-native Check-in / Check-out Management can transform your operational efficiency and guest satisfaction.